Refund Policy

Last updated: 28th July 2026.

We hope you’re delighted with your purchase, but if you need to return an item, please note the following.

Unused products may be exchanged within 14 days of delivery. To be eligible for a return, the item must:

For hygiene reasons, we’re only able to accept returns of used brushes if the item is faulty, damaged, or defective.

If your item arrives damaged or defective, please contact us within 14 days of discovering the issue. Where appropriate, we may offer:

Approved refunds will be issued to the original payment method.

Please allow 5-10 business days for your refund to appear, depending on your payment provider.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

For return requests, please contact:

Retreat Me Well
Email: retreatmewell@gmail.com