Shipping Policy

Last updated: 28th July 2026.

We are pleased to offer worldwide shipping.

Processing Times

Orders are typically processed within 1-5 business days.

Please note that processing times may be longer during peak periods, holidays, promotional events, or unforeseen circumstances.

Estimated Delivery Times

United Kingdom: 5-9 business days

Europe: 6-10 business days

United States & Canada: 6-10 business days

Rest of World: 7-14 business days

Delivery times are estimates and cannot be guaranteed.

We have carefully curated our wellness collection and want to ensure you receive your items in a timely manner. Therefore, some items may ship separately so you can enjoy each product as soon as it is ready, whilst the rest is being prepared in the warehouse.

Please note that whilst we are pleased to offer worldwide shipping, delivery may not be available in certain countries due to local import restrictions. If your location is affected, this will be shown at checkout.

Shipping Costs

We are proud to offer free worldwide shipping on all orders and any applicable local delivery choices will be displayed at checkout. Please note that in certain international regions, local couriers may enforce a 'last-mile' fee or require depot collection due to localised operational rules. Retreat Me Well is not responsible for these additional regional costs or collection requirements.

Customs & Import Charges

International customers may be responsible for customs duties, import taxes, or additional charges imposed by their local authorities.

These charges are the responsibility of the customer.

Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking link. If your items are arriving in separate deliveries, you may receive multiple tracking numbers.

Lost or Delayed Orders

If your order has not arrived within a reasonable timeframe, please contact us and we will do our best to assist.